Complaint Related

How do I register my complaint?

• Registering No Power Complaints and Billing complaints is very simple from website and mobile application.

1. No Power Complaint

• If you are facing a power failure at your premise, you can instantly get your complaint registered by registering and logging into your account.

• Step One - If your Consumer number is under an outage, this means that we have already received a complaint regarding power failure in your area and our team is on the job. No more steps required as your power will be restored soon!

• Step Two - If your service is not under an outage, you can instantly register your complaint by clicking on Register Complaint on your Dashboard, then clicking on Power Related, and then finally clicking on "Yes".

• Additionally, you can also register your complaints by calling the SUEZ Call Centre.

• You will get a SMS along with complaint number.

2. Bill Related Complaint

• You can download bill instantly from dashboard.

• Additionally, you can also register your complaints by calling the SUEZ Call Centre

• In case you prefer calling the call center or visiting the service centers, please do not forget to keep your Consumer number handy.

Application Related

Is it mandatory to apply through an Electrical Contractor?

• It is not at all mandatory to apply through an Electrical Contractor. You may directly approach your respective SUEZ Customer Service Centre and they will assist you in completing the necessary formalities.

• However applications for new connection, load alteration, shifting etc would require a Test Report as per MERC supply code. Such test reports are issued by a government licensed electrical contractor certifying that your internal wiring is in order.

What is an Installation Test Report and where can I get it?

• Installation Test Report is a certificate issued by the Licensed Electrical Contractor confirming that the installation wiring is as per specified standards.

Online Payment Related

What is the SUEZ Online Payment service?

• SUEZ Online Payment is simple and convenient bill payment option. It allows making payment online through the SUEZ Limited website instantly with multiple options like credit card, internet banking, cash wallets etc. are available for your convenience.

• Just click on the "Pay Now" on the dashboard and follow the simple steps to make online payments from the comforts of your home/office. Alternatively log in to your account on our website for making payments.

• For all payments made online, you will receive an online transaction reference number that is an acknowledgement for your payment of electricity bill.

• This can be printed and considered as an e-receipt for the payments made.

• Payment made by cash at either the service or collection centers are updated in your account immediately, latest by the end of day. In case of cheque payments, the payment would be reflected subject to realization of cheque.

• Online & Credit Card payments are deemed paid on successful transaction. However, your account would be updated immediately on receiving the confirmation from the bank, which normally is within 2 to 3 working days.

Can I make payments of any amount online?

• Yes you can make payment up to maximum amount of Rs. 10,000/- in your account.

Bill Related

What should I do in case of non-receipt of Bill?

• Bills are prepared and dispatched as per your billing cycle. Bill delivery is done thru a very efficient and dependable bill delivery system. The bills generally are delivered in your letter box.

• In case you have not received your bill, you can download a copy of your bill from dashboard by registering your Consumer No.

• Alternatively, you can call our Customer Call Centre for duplicate bill.

Can I add, change or delete the address?

• Making changes in your billing addresses is simple. You may walk up to any of the nearest Service Centers and complete the documentary requirements. Billing change would be effected in the subsequent billing cycle.

Why is it that sometimes two bills for different months show a lot of difference in the billed amount?

• Normally bills are prepared based on the actual consumption recorded in the meter. Difference in bills is as a result of actual units consumed, Eg in summer due to higher usage of air conditioners, we generally see a surge in units consumed, hence billed amount.

Why it that sometimes a bill says is; "Meters could not be read; assessed bill"?

• Assessed bills are sent in case a meter was not read for reasons like either the premises of the consumer were found locked/inaccessible, or in some rare cases, if the meter display has becomes faulty. Hence, the meter remains unread & the consumer gets a assessed bill.

• As the name suggests, such bills are assessed based on your previous billing pattern. On resolving the meter reading issues, the billing amount would be debited or credited, as the case may be, in the subsequent bill cycle.

Under what circumstance is my connection liable to be disconnected?

• Non Payment of bills is the main reason for disconnection. In case the due amount is not paid within 15 days of the notice issued, your power supply is liable to be disconnected.

• Such delayed payment would be accepted only at our customer connect centers, easy pay outlets and also through our online mode.

• The connection can be restored on payment of outstanding amount, along with reconnection charges and additional security deposit, if required.

Why does "Pay by Demand Draft or Cash" appear on the bills?

• In case where the cheque issued is dishonoured by your bank, you are required to make the payment thru demand draft or cash.

Meter Related

My meter is burnt /damaged/ faulty, what should I do?

• For any meter related complaint, contact our 24x7 call center. Our representative will visit your premises, check the meter and guide you accordingly.